This privacy statement was last updated on 1 June 2019


Q-Tax is committed to complying with the protection of personal data. Q-Tax processes personal data for numerous purposes and our policy is to be transparent about processing personal data. This privacy statement therefore describes how and why we collect and use personal data and provides information about individuals’ rights in relation to personal data. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

As used in this privacy statement, “Q-Tax”, “us”, and “we” refers to Q-Tax and Bookkeping Inc. and/or its employees that may process your personal information.

In this privacy statement, we refer to information about you or information that identifies you as “personal data” or “personal information”. We also sometimes collectively refer to handling, collecting, protecting or storing your personal information as “processing” such personal information.

Legal grounds for processing your personal data

The legal grounds relied on in order to process your personal information, includes but is not limited to:

  • our legitimate interests in the effective delivery of information and services to you and in the effective and lawful operation of our businesses and the legitimate interests of our clients in receiving professional services from us as part of running their organisation (provided these do not interfere with your rights);
  • our legitimate interests in developing and improving our businesses, services and offerings and in developing new Q-Tax technologies and offerings (provided these do not interfere with your rights);
  • to satisfy any requirement of law, regulation or professional body of which we are a member (for example, for some of our services, we have a legal obligation to provide the service in a certain way);
  • to perform our obligations under a contractual arrangement with you; or
  • where no other processing condition is available, if you have agreed to us processing your personal information for the relevant purpose.

Third Party Providers

We may transfer or disclose the personal data we collect to third party contractors, subcontractors, and/or their subsidiaries and affiliates. Third parties support Q-Tax in providing its services and help provide, run and manage IT systems. Examples of third party contractors we may use are providers of IT infrastructure, identity management, website hosting and management, data analysis, data backup, security and storage services.

The third party providers may use their own third party subcontractors that have access to personal data (sub-processors). It is our policy to use only third party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by Q-Tax, and to flow those same obligations down to their sub-processors.

Other disclosures

We may also disclose personal information under the following circumstances:

  • With professional advisers, for example, law firms, as necessary to establish, exercise or defend our legal rights and obtain advice in connection with the running of our business. Personal data may be shared with these advisers as necessary in connection with the services they have been engaged to provide;
  • When explicitly requested by you;
  • When required to deliver publications or reference materials requested by you;
  • When required to facilitate conferences or events hosted by a third party;
  • To law enforcement, regulatory and other government agencies and to professional bodies, as required by and/or in accordance with applicable law or regulation. Q-Tax may also review and use your personal information to determine whether disclosure is required or permitted.


We have implemented generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, alteration or destruction. Only authorised persons are provided access to personal information; such individuals have agreed to maintain the confidentiality of this information.

Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal data, but we cannot guarantee the security of data transmitted to or by us.

Your legal rights in relation to personal data

You may have certain rights to the personal information we hold about you. In particular, you may have a legal right to:

  • Obtain confirmation as to whether we process personal data about you, receive a copy of your personal data and obtain certain other information about how and why we process your personal data
  • The right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your address) and to have incomplete personal data completed
  • The right to delete your personal data in the following cases:
    • The personal data is no longer necessary in relation to the purposes for which they were collected and processed;
    • Our legal ground for processing is consent, you withdraw consent and we have no other lawful basis for the processing; our legal ground for processing is that the processing is necessary for legitimate interests pursued by us or a third party, you object to the processing and we do not have overriding legitimate grounds;
    • You object to processing for direct marketing purposes; your personal data has been unlawfully processed; or
    • Your personal data must be erased to comply with a legal obligation to which we are subject.
  • The right to restrict personal data processing in the following cases:
    • For a period enabling us to verify the accuracy of personal data where you contested the accuracy of the personal data;
    • Your personal data have been unlawfully processed and you request restriction of processing instead of deletion;
    • Your personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data is required by you to establish, exercise or defend legal claims; or
    • For a period enabling us to verify whether the legitimate grounds relied on by us override your interests where you have objected to processing based on it being necessary for the pursuit of a legitimate interest identified by us.
  • The right to object to the processing of your personal data in the following cases:
    • Our legal ground for processing is that the processing is necessary for a legitimate interest pursued by us or a third party; or
    • Our processing is for direct marketing purposes.
  • The right to data portability
    • The right to receive your personal data provided by you to us and the right to send the data to another organisation (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.
  • The right to withdraw consent
    • Individuals have a right to withdraw consent at any time. We do not generally process personal data based on consent (as we can usually rely on another legal basis).

Changes to this privacy statement

We may update this privacy statement at any time by publishing an updated version here and we will amend the revision date at the top of this page. The new modified or amended privacy statement will apply from that revision date. Therefore, we encourage you to review this privacy statement periodically to be informed about how we are protecting your personal information.

Contact us

Let us know if you would like to unsubscribe from Q-Tax marketing.

Please submit a request to exercise a legal right in relation to your personal data, or an enquiry if you have a question or complaint about the handling of your personal data.

For anything else, please use our general contact form.

You may also contact us at the following addresses:

Postal Address – Po Box 6050, Cresta, 2109

Office Address – Office 502, South Point Corner Building, 87 De Korte Street, Braamfontein, JHB, 2001

Q-Tax Switchboard and Enquiries

Tel: +27 (0) 11 339 1026



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